Production, Performance and General Service Policies that also includes Cancellation and Refund Policies.
~ We offer Free Delivery for orders of 75 pieces or more (within a 36 mile radius of Memphis Metro Area). Free deliver outside the Memphis Metro Area on 250 pieces or more.
~ Shipping is available for all orders with the cost based on weight, height and dimensions.
The Apparel.Store is not responsible for shipping delays as the shipping companies are separate entity and often they do not guarantee arrival times.
~ Any order (production or uniform) can be cancelled within 24 hours from the date/time of purchase. After the 24 hour period, the order cannot be cancelled and we do not offer refunds.
~ The Apparel.Store does not offer partial or full refunds.
~ All orders must be picked up within 30 days of completion. Orders not picked up within this time frame will be either returned to stock or donated our charity links and all deposits and/or payments will be forfeited.
~ The standard production time is two weeks. The production time begins once the design has been approved, product is selected, sizes are provided and payment is received. A rush fee will be applied to all order request of 7 days or less.
~ Embroidery charges are based on actual stitch count and not necessarily the size of the design. The stitch count for new designs will be calculate and posted on the site upon approval.
~ Once artwork is submitted for validation, customers must approve submitted designs within 24 hours to avoid additional delay
~ Up to three edits are granted for any design created or altered by The Apparel. Store. Fees will be applied for additional edits and/or changes.
~ Images uploaded may not capture and/or calculate the actual printing cost, only an estimate.
~ Product cost changes frequently and may result in price variances.
~ Due to the COVID-19 pandemic, it is required that all walk-in customers wear a mask. In addition, all uniform fittings must be schedule on this site to get your appointment time. Please arrive 5-10 minutes before your appointed time.
~ During the pandemic, maximum of 8 people are allowed in the building to be served.
~ Most Site visits require a minimum of 75 guests per hour. Once a Site visit is approved, 75% of participants and/or guest making a purchase will guarantee full return of the Site Visit deposit. When 50% of participants and/or guests make purchase, 50% of the deposit is returned. When 30% of participants and/or guests make a purchase, 25% of deposit is return. Less than 25% participation, the deposit is forfeited.
~ Cancelling a Monthly Subscription: Until your account is terminated, your subscription will automatically renew and your payment will be deducted each month. If you wish to cancel your account, you can do so at any time here. If you terminate your account before The Apparel. Store processes your payment for a given payment cycle, then you will not be charged for the next payment. If you are canceling your monthly membership and wish to receive a refund, you must email us with a request within fourteen (14) days of your initial signup date. If you cancel within the first fourteen (14) days, we will refund your first monthly subscription fee. Cancelling a Annual Subscription: Yearly subscriptions can be canceled within the first month and fully refunded. Just email our support team and we will take care of it. Beyond the first thirty (30) days, your yearly subscription cannot be canceled, but we are able to opt you out of auto-renewal at any time. If you cancel your account beyond the fourteen (14) day period, any amount paid prior to your cancellation will not be refunded